PRIVACY POLICY
Last updated: 29 October 2026
City Media UK respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect personal information when you visit or use our website.
1. Who we are
This website is operated by CITYMEDIAUK Ltd, trading as City Media UK, a company registered in Scotland (company number SC899305). We are the data controller for personal information collected through this website.
If you have any questions about this Privacy Policy or how we handle your personal information, please email us at [email protected].
2. Information we collect
We collect personal information that you provide to us when you contact us or use our website. This may include:
Your name
Email address
Telephone number
Your current website address
Company or organisation details
The service you are interested in
Information included in your enquiry or message
Any other information you choose to provide
If you accept optional cookies, we also collect information about your device, browser and how you use our website. See sections 5 and 6 below.
3. Contact and website mockup forms
When you submit our contact form, we collect your name, email address, telephone number, the service you are interested in and your message. When you request a free website mockup, we collect your current website address and your email address.
Form submissions are sent to us by email using Web3Forms, a form-delivery service that processes the information on our behalf. We use this information to:
Respond to your enquiry
Create and send the website mockup you have requested
Communicate with you about your request
Provide information about our services
Take steps at your request before entering into a business relationship
Maintain appropriate records of enquiries
We do not sell or rent form information to third parties, and we will not add you to a marketing mailing list without your permission.
4. WhatsApp
If you contact us using the WhatsApp button, your message is sent through WhatsApp, which is provided by Meta. We receive your WhatsApp name, phone number and message, and use them only to reply to your enquiry. WhatsApp handles your information in line with its own privacy policy.
5. Google Analytics 4
If you accept cookies, we use Google Analytics 4 (GA4) to understand how visitors use our website and to help us improve our website, content and services. GA4 may collect information such as:
Pages visited
How visitors navigate and interact with our website
Enquiries sent and WhatsApp button clicks
Approximate geographical information
Device and browser information
Referral information
GA4 does not store IP addresses, and we cannot use it to identify you personally. If you reject cookies, Google Analytics is not loaded.
6. Meta Pixel
If you accept cookies, we use the Meta Pixel to measure the effectiveness of our advertising on Facebook and Instagram. It records visits to our website and when an enquiry is sent (but not what you write in our forms), and sends this to Meta with technical information about your browser and device.
Meta may link this information to your Facebook or Instagram account and use it to show you relevant adverts, in line with Meta’s own privacy policy. We receive only aggregated reports and cannot identify you from them. If you reject cookies, the Meta Pixel is not loaded.
7. Cookies
Our website uses essential cookies that are needed for it to work, and optional analytics and marketing cookies only if you consent. You can change your choice at any time: Change cookie settings. For full details, please see our Cookie Policy.
8. How we use your information
We use personal information to:
Respond to enquiries
Provide and manage our services
Communicate with you
Improve our website and services
Understand website usage and performance
Measure the effectiveness of our advertising
Maintain business and enquiry records
Comply with legal and regulatory obligations
Protect our website and systems
9. Lawful basis for processing
Under UK data protection law, we process personal information on the following bases:
Consent – for Google Analytics and the Meta Pixel. You can withdraw consent at any time.
Steps at your request – to respond to your enquiry or prepare a mockup or quote before entering into a contract.
Contract – to provide services you have asked us to deliver.
Legitimate interests – to run and protect our business and website, and to keep records of enquiries.
Legal obligation – where we must keep records, for example for tax and accounting.
10. Sharing your information
We do not sell your personal information. We share it only with trusted service providers where necessary to run our website and business, including:
Cloudflare – website hosting and security
Web3Forms – delivery of form submissions
Our email provider – receiving and replying to enquiries
Google – website analytics (only with your consent)
Meta – advertising measurement (only with your consent) and WhatsApp messages
We may also share information where required by law.
11. International transfers
Some of our service providers, such as Google, Meta and Cloudflare, may process information outside the UK, including in the United States. Where this happens, the transfer is protected by appropriate safeguards, such as the UK–US Data Bridge or the UK International Data Transfer Agreement.
12. How long we keep your information
We keep personal information only for as long as reasonably necessary for the purposes it was collected for. Enquiries that do not lead to work are normally deleted within 2 years. Client records are kept for up to 6 years after our work ends, to meet legal and accounting requirements.
Google Analytics data is kept for up to 14 months. Cookie lifetimes are listed in our Cookie Policy.
13. Your data protection rights
Under UK data protection law, you have rights including:
The right to request access to your personal information
The right to request correction of inaccurate information
The right to request deletion of your information
The right to request restriction of processing
The right to object to certain processing
The right to withdraw consent where processing is based on consent
The right to data portability in certain circumstances
To exercise any of these rights, please email [email protected]. We will respond within one month.
You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk if you are unhappy with how we have handled your personal information. We would appreciate the chance to deal with your concerns first.
14. Data security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. However, no online service can be guaranteed to be completely secure.
15. Third-party websites
Our website contains links to other websites, including our clients’ websites and our group companies. We are not responsible for the privacy practices or content of other websites, and we recommend reading the privacy policy of any website you visit.
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, legal requirements or privacy practices. Any updates will be published on this page with a revised “Last updated” date.
17. Contact us
If you have any questions about this Privacy Policy, how we use your information, or wish to exercise your data protection rights, please email [email protected] or use our contact page.